In an effort to improve cash flow and ancillary sales, The Grand Lucayan Hotel in Freeport, Bahamas partnered with ItelTravel to outsource their pre and post arrival concierge. The results speak for themselves.
During our relationship with itel-BPO we have reduced costs, increased efficiency, increased conversion, increased ADR and we are providing more consistent service to our clients. It has been a great decision on our part and we support the efforts of itel-BPO.
Ben Davis, General Manager, Grand Lucayan